RETURN AND EXCHANGE POLICY

Last Updated: 5/7/2024

Thank you for shopping at https://glowzenes.com/

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.

The following terms are applicable for any products that you purchased with us.

 

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://glowzenes.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

Products that are bought from the Physical Stores can be returned. All Items are eligible for return exempt the products that are: Things in which there is a problem

You are always required to ship back the items by following the shipping instruction:

1. **Shipping Methods**: Clearly outline the available shipping methods (e.g., standard shipping, express shipping, local pickup) and their respective delivery times and costs.

2. **Shipping Destinations**: Specify the regions or countries to which you ship products. Provide information about any shipping restrictions or additional charges for international orders.

3. **Order Processing Time**: Communicate the estimated processing time for orders, including the time required for order verification, packaging, and handover to the shipping carrier.

4. **Shipping Carriers**: Indicate the shipping carriers or logistics partners used for deliveries. Provide tracking information and instructions for tracking orders once they have been shipped.

5. **Shipping Costs**: Clearly state the shipping costs associated with each shipping method and destination. Include any applicable taxes, duties, or handling fees.

7. **Delivery Estimates**: Provide estimated delivery times for each shipping method and destination based on typical transit times and carrier policies. Note that delivery times may vary depending on factors beyond your control, such as weather conditions or customs clearance.

8. **Shipping Restrictions**: Highlight any products or categories that may have shipping restrictions or regulations due to size, weight, or content. Inform customers about any items that cannot be shipped to certain locations.

9. **Delivery Notifications**: Explain how customers will receive notifications about their order status, including order confirmation, shipping confirmation, and delivery updates. Encourage customers to sign up for email or SMS notifications for real-time updates.

10. **Returns and Exchanges**: Provide information about your return and exchange policy, including how to initiate returns, return shipping instructions, and any associated fees or restocking charges.

 

REFUND POLICY

In order to be eligible for a refund, you have to return the goods within 30 days of your purchase. If the product is damaged in any way, or you have initiated the return after 30 days have passed, you will not be eligible for a refund.

• Product must have the receipt or proof of purchase

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: glowzenes@gmail.com

You will be updated for their Return Status through their EMAIL, PHONE, and SMS provided that all contact information is recorded to us.

Generated by ReturnGO policy tool